HGCodedWelding.com Frequently Asked Questions

If you require any further information about our company, welding or about products in our online shop, please Contact us.

How many years have you been in business?

We have in the welding business for over 25 years. The company went limited in 2003.

I have a faulty product, who should I contact?

In the unfortunate event that your product is faulty or you are not happy with your purchase, please contact us. We will resolve the situation as soon as possible.
Please state your order and contact details from the invoice and a full description of the problem with your product. We aim to respond as soon as possible usually withing 24 hours. A ticket,case number will be issued and one of our admin staff will deal with the problem.

What are your trading Terms & Conditions?

1. Contract

Hugh Gibson Engineering Services Ltd (HGES) is a merchant trading through the internet.   HGES Ltd (the seller) offer professional goods and services to you and your company (the customer).

HGES Ltd reserves the right to alter the terms and conditions or working practice without notice with changes being applied to orders received from the date of any change. HGES Ltd is an industrial supply company offering high quality power tools and welding equipment to the customer and will for the purposes of business through HGES Ltd, supply all goods and services using UK industrial terms and conditions.

2. Order Processing

Ordering and dealing with HGES Ltd in all aspects of business is a simple and easy process, just select one of the various methods listed below and we will ensure your order is dealt with efficiently.

3. HGES Ltd Website

The website at hgcodedwelding.co.uk is the quickest and most efficient way to place business with HGES Ltd, open for business 24 hours a day 365 days a year. When ordering goods through the website, an automatically generated reply will be e-mailed back to your mailbox confirming receipt of your request to order, the contract to supply is formed only when the HGES Ltd has received, reviewed and accepted your request to order. HGES Ltd  reserve the right to cancel any request to place any order by the customer, at any time and for any reason, with a full and complete refund being generated back through to the source account within 7 working days. Please refer further to Conditions of Website Trading & Pricing Policy for further detail regarding offshore orders and delivery.

4. Post and Faxed Orders

Mail or faxed orders can be dealt with providing the customer supplies full details of the goods required including payment and a daytime contact telephone number. The supplier can only accept cheques made payable in Pounds Sterling drawn on recognised UK bank. From date of banking by HGES Ltd please allow seven to ten working days for payment to clear. Please check all payments should the cheque and/or the amount be incorrect, the order and payment will be returned to the customer for correction before it can accepted and processed for dispatch to the customers designated delivery address.

5. Pricing Structures & Payment

Prices for any power tool or accessory on hgcodedwelding.co.uk is the price the supplier initially offers the customer the goods at, and is subject to additional carriage charges (unless stated “Free shipping in UK”) and V.A.T. at standard rate. Exceptions to this standard working practice may occur due to the following circumstances: every effort is made by the supplier to offer the best possible and correct price at all times on the website, however even with the best intentions errors may occur from time to time. Should this unfortunate situation arise at the review stage of any customer order request, the customer will be contacted at the earliest opportunity and given the choice to cancel the original order request or proceed at the corrected price. Should the supplier, HGES Ltd, be unable to raise the customer to discuss this matter or receive no decision regarding price the order will be deemed to be cancelled 5 working days following date of order, with a full and complete refund being made within 7 working days of cancellation.

Initiating an order request through our industrial website authorises HGES Ltd to debit the customer’s credit or debit card for the total amount shown, full payment includes carriage and tax at the current rate where appropriate, the total value for payment must be confirmed before any customer order request can be accepted for shipping.

6. Processing Customer Orders

Handling customer orders:

Orders received up to 4.30 p.m. (Monday to Friday, excluding bank holidays), will be dispatched next day (Subject to stock availability and payment clearance). Orders taken over the weekend will be dispatched on the first working day following any weekend or bank holidays. HGES Ltd will endeavour to dispatch orders for out of stock items within 3 to 5 working days from order date. Should there be any delay HGES Ltd will contact the customer with as accurate a delivery as possible, this will allow the customer to re-schedule delivery or cancel and receive a full refund.

7. Dispatch and Delivery of Orders

To dispatch customer orders, HGES Ltd uses 3 methods of delivering orders safely and effectively to our customers, these are by fast road transport, palletised delivery by a designated courier for heavy items and first class Royal Mail.

(UK mainland only)  An offshore service is available at extra cost. Road transport deliveries must be signed for on delivery no shipments are left without a signature, should the delivery not be possible at the customers designated delivery address,  a card with local contact details will be left by the logistics company clearly informing the customer where their goods are now being safely stored awaiting uplift. At this time HGES Ltd use TNT for a majority of their mainland deliveries, should you receive delivery information from TNT your goods will be stored at the local TNT depot. By presenting the delivery card with the relevant consignment shipping number plus proof of personal identification the package can be quickly and easily collected at a time that suits you.

8. Delivery charges

The delivery charge on any invoice is only a contribution to the actual cost of packing and shipping. Road transport deliveries require a signature upon delivery. The customer has the choice to provide HGES Ltd with a third party business address where a stated contact should be in a position to sign for the delivery of your order. Customers must make all necessary arrangements for delivery of any shipment; no carriage charge will be refunded should the goods remain undelivered, following all steps being taken by the supplier to deliver. The risk for the goods supplied by HGES Ltd passes to the customer in that the customer is responsible for loss, damage or deterioration of the goods from the time and date of the signature for the delivery.

9. Warranty

HGES Ltd only supply first generation tools UK sourced with full UK warranties and European CE kite marks. During the warranty period should any manufacturing or material fault occur, the power tool or equipment will be repaired at official UK manufacturer’s repair station, or at the discretion of HGES Ltd may be replaced during the warranty period. Should for any reason a machine require attention, the original invoice must be presented as proof of purchase, should this not be presented to a repair station the supplier cannot be held responsible for warranty work being refused, and a charge made for the repair. Please note most importantly that the warranty for power tools does not cover accidental damage, misuse and or abuse of the machine or fair wear and tear and the granting of any warranty repair will be at the discretion of the repair station.

10. Cancellation of an Order

As a customer you have the legal right to cancel any accepted order placed through HGES Ltd up to 7 working days from the day after the date the goods were delivered. If you wish to cancel your order before it is dispatched please notify us by e-mail  at the earliest opportunity, a full and complete refund for orders cancelled before dispatch will be issued within 7 working days. Should the goods already have left our warehouse and in transit to the delivery address HGES Ltd will be unable to stop the shipment. Do not unpack the goods by removing the protective wrap. Return the shipment to the supplier within 7 working days using a suitable traceable method of transit, this is at the customers cost. Should you already have the goods from HGES Ltd and wish to return them, please re-pack the goods in a suitable protective wrap and return within 7 working days of receipt, again using a suitable method of traceable shipment at your cost. Refund to the original source for cancellation of the customer order will be for the value of the goods only, excluding carriage to and from the customer, and will only be given for tools and accessories returned on the exact resalable condition as originally shipped. New and unused as originally sold. No refund will be issued for sub standard goods being returned and will be quarantined awaiting the customer uplifting his property.

11. Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered

Should any tool or piece of equipment from HGES Ltd arrive damaged or faulty, you must contact the supplier within seven working days via email before returning the goods. Please state your order number, the name you ordered the goods under, and reason for contacting the supplier.

We will quickly and effectively replace (subject to availability) or refund the purchase. Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported, should the returned machine be found not to be faulty as originally reported, the customer may incur the cost of the return carriage charge. All goods must be returned with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, HGES Ltd reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer

12. Returning Goods Incorrectly Ordered

Following delivery of your order should you find that you have ordered the wrong item, please contact us within seven working days and clearly explain your error.  Please follow the clear instructions given to you by one of our team. Please make sure that when returning goods for exchange, a traceable method of transit is used.  HGES Ltd cannot be held responsible or accept liability until the goods are safely received and signed for by one of our staff. Replacement machines will incur a carriage charge to dispatch plus any additional adjustment in cost should the replacement differ in price from the customers original order, we regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the HGES Ltd warehouse. Where a refund is requested without replacement HGES Ltd reserve the right to charge a restocking fee of up to 15% for any machine returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being safely returned and signed for.

13. Privacy Policy & Complaints

HGES Ltd is fully committed to protecting your privacy and only uses the information collected about the customer lawfully (in accordance with the Data Protection Act 1998). Information will only be used to process the customer order and to continue to provide a high quality service. The supplier will never pass information to a 3rd party. The level of service and experience in servicing the UK  market  allows the supplier to be confident enough to think that the customer should be pleased with the products and services every time they are purchased, however should the customer at anytime feel that they would like to make a complaint, or comment regarding any aspect of the service, please contact via post or email , please mark for the attention of Mr Hugh Gibson- Managing Director. Any contact regarding comments and or complaints the supplier receives will be dealt with the urgency demanded.  HGES Ltd will endeavour to respond in full within five working days.

14. Conditions of Website Trading and Pricing Policy

Automatic trading on our website at hgcodedwelding.co.uk has been designed for customers with a UK mainland address.

All prices shown are subject to change at any time and are shown as a guide for the warehouse stock only, prices cannot be held on order requests placed once initial warehouse stocks have been exhausted. All pictures and technical descriptions are for guidance only, full specifications must be double checked on the manufacturer's websites or published literature as power tool versions can change from manufacturers at anytime.

15. Invalidity

Should any part of HGES Ltd terms and conditions be unenforceable, invalid or illegal, legality or enforceability of all other heading and clauses of our terms shall remain unaffected and in full force and effect at all times

16. General Agreement Terms

Disputes in connection with agreement contracts through HGES Ltd will be heard in the courts of England as the Laws of England apply to this agreement and terms and conditions.

Customers agree and confirm through the purchase of power tools and accessories from the supplier HGES Ltd, to use the machines for their normal and proper use as intended by the manufacturer. The customer agrees to read, study and follow the manufacturer’s instructions supplied with any power tool or related product purchased before attempting to use any tools or accessories

17. Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. It allows the web server to remember you from one page to the next. The way we use cookies on our site does not affect your privacy in any way.

What is your refund policy?
If your product is faulty or you are not happy with your purchase, please contact us. We will resolve the situation as soon as possible.
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